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Redirecting devices that are not activated on 
BlackBerry UEM

If 
Cisco Identity Services Engine
 (ISE) identifies a device that is trying to access the work network (
Wi-Fi
 or VPN), and the device is not activated on 
BlackBerry UEM
Cisco ISE
 opens an enrollment page in the device browser that redirects the user to the 
BlackBerry UEM Self-Service
 console.
The user requires a 
BlackBerry UEM
 user account to log in to 
BlackBerry UEM Self-Service
 and activate the device. Instruct users to contact the 
BlackBerry UEM
 administrator if 
Cisco ISE
 directs them to the enrollment page.
For more information about adding and activating user accounts, see the Administration content.
If a user's device was previously activated with 
BlackBerry UEM
 then deactivated, the user is not redirected to 
BlackBerry UEM Self-Service
 when the user tries to access the work network from the device. To resolve this issue, when you remove a device from 
BlackBerry UEM
, delete the data for that device from 
Cisco ISE
.