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  4. Mobile Alerting System
  5. Troubleshoot synchronization issues
  6. Problem: Synchronization fails and the mobile system database is corrupted

Problem: Synchronization fails and the mobile system database is corrupted

  1. On the Mobile Alerting System Launchpad, go to the 
    Last Sync
     row and click 
    Fail
    .
  2. Review the information in the 
    Sync Log
     dialog for errors. If errors exist, contact 
    BlackBerry AtHoc
     customer support to resolve them.
  3. Click 
    Done
    .
  4. Click 
    Settings
     > 
    Advanced
    .
    The Advanced section of the MAS launchpad Settings screen
  5. In the 
    Log File
     section, click 
    Download Log
     to examine the details of the synchronization and the possible reasons that it failed.
  6. Contact 
    BlackBerry AtHoc
     customer support for assistance.
  7. On the Mobile Alerting System laptop, do the following:
    1. Check the 
      AtHoc
       Event Viewer for possible reasons for the failure.
    2. Check the Application and System Event logs.
Database fix
To fix the corrupted database, you can perform several different troubleshooting options:
  • Perform the synchronization process again.
  • Recover the previous database by following the instructions in the Recovery Instructions document:
On the 
Mobile Alerting System Launchpad
, or on the 
Advanced
 page, click 
Recovery Instructions
.
The Recovery Instructions link on the MAS launchpad Advanced Settings screen