Data flow: Receiving configuration updates on a 

BlackBerry 10

 device

An action is taken in the management console that triggers a configuration update for the device. For example, you update the IT policy or assign a new profile or app to the user account. 

Updates are applied in 

BlackBerry UEM

, and objects that must be shared with the device are identified.

The 

BlackBerry UEM Core

 notifies the 

BlackBerry Infrastructure

 that there is an update for a device. The notification passes through the 

BlackBerry Router

 or TCP proxy server, if installed, and the external firewall, over port 3101.

The 

BlackBerry Infrastructure

 notifies the 

Enterprise Management Agent

 on the device that there is an update.

The 

Enterprise Management Agent

 on the device polls the 

BlackBerry UEM Core

 to request any pending actions and commands that must be performed on the device. This poll passes through the 

BlackBerry Infrastructure

 and the 

BlackBerry Router

, if installed, to the 

BlackBerry UEM Core

.

The 

BlackBerry UEM Core

 replies, through the 

BlackBerry Infrastructure

 and 

BlackBerry Router

 or TCP proxy server, if installed, with the highest priority action.

The 

Enterprise Management Agent

 on the device receives the configuration updates and applies the new or updated configuration on the device. The 

Enterprise Management Agent

 sends a response to the 

BlackBerry UEM Core

, through the 

BlackBerry Infrastructure

, to update the command status. The status indicates whether the command ran successfully and provides an error message in the event of a failure.

If more actions or commands are pending for the device, the 

BlackBerry UEM Core

 replies, through the 

BlackBerry Infrastructure

, with the highest priority action. If no actions or commands are pending for the device, the 

BlackBerry UEM Core

 replies with an idle command.