Components used to manage 

BlackBerry

 OS devices

The 

BlackBerry UEM Core

 is the central component of 

BlackBerry UEM

 architecture and consists of several subcomponents that are responsible for:

 If there are multiple 

BlackBerry UEM

 instances in the domain, all the 

BlackBerry UEM Core

 instances are active and each of them can connect to the 

BlackBerry Infrastructure

 and processes traffic. After you install 

BlackBerry UEM

 on a computer, you can install the 

BlackBerry UEM Core

 on another computer.

The 

BlackBerry UEM

 database is a relational database that contains user account information and configuration information that 

BlackBerry UEM

 uses to manage devices. You can install the 

BlackBerry UEM

 database on the same computer as a 

BlackBerry UEM

 instance, or on a separate computer. For redundancy or business continuity, you can configure database mirroring.

 You can use the 

BlackBerry Administration Service

 to configure 

BlackBerry

 OS device software updates, and VPN and 

Wi-Fi

 profiles for 

BlackBerry

 OS (versions 5.0 to 7.1) devices. 

The 

BlackBerry Administration Service

 connects to the 

BlackBerry UEM

 database. It also provides connection services for the management console so that you can manage 

BlackBerry

 OS devices.

The 

BlackBerry Attachment Service

 converts supported attachments into a format that can be viewed on 

BlackBerry

 OS devices. The 

BlackBerry Attachment Service

 converts attachments for the 

BlackBerry Messaging Agent

, the 

BlackBerry MDS Connection Service

 for 

BlackBerry

 OS, and the 

BlackBerry Collaboration Service

.

The 

BlackBerry Collaboration Service

 for 

BlackBerry

 OS is an optional component that provides a connection between your organization's instant messaging server and the collaboration client on 

BlackBerry

 OS devices.

The 

BlackBerry Controller

 monitors components used to manage 

BlackBerry

 OS devices and restarts these components when they stop responding.

The 

BlackBerry Dispatcher

 for 

BlackBerry

 OS performs the following functions:

Transfers data between components used to manage 
BlackBerry
 OS devices 
Compresses and encrypts data that is sent to 
BlackBerry
 OS devices
Decrypts and decompresses data that is received from 
BlackBerry
 OS devices
Monitors and communicates the health of 
BlackBerry
 OS management components
Starts the processing of 
BlackBerry
 OS device users on the 
BlackBerry Messaging Agent

The 

BlackBerry Mail Store Service

 connects to the mail servers in your organization's environment and retrieves the contact information that the 

BlackBerry Administration Service

 requires to search for user accounts on the mail servers.

The 

BlackBerry MDS Connection Service

 for 

BlackBerry

 OS permits applications on 

BlackBerry

 OS devices to connect to your organization's application or content servers for application data and updates.

The 

BlackBerry Messaging Agent

 performs the following functions:

Connects to the mail server to provide messaging services, calendar management, contact lookups, attachment viewing, and attachment retrieval for 
BlackBerry
 OS devices
Allows the 
BlackBerry Synchronization Service
 to access organizer data on the mail server
Synchronizes configuration data between the 
BlackBerry UEM
 database and 
BlackBerry
 OS device user mailboxes on the mail server

The 

BlackBerry Policy Service

 performs administration services for 

BlackBerry

 OS devices over the wireless network, such as sending IT policies, device commands, and service books.

The 

BlackBerry Router

 acts as a proxy server for connections over the 

BlackBerry Infrastructure

 between 

BlackBerry UEM

 and all devices. For 

BlackBerry

 OS (version 5.0 to 7.1) devices, the 

BlackBerry Router

 also sends data directly to and receives data from devices that are connected to a work 

Wi-Fi

 network or to a computer that has the 

BlackBerry Device Manager

.

If you upgrade from 

BES5

 version 5.0.4 MR10 to 

BlackBerry UEM

, the 

BlackBerry Router

 you originally installed with your 

BES5

 continues to work only for the components used to manage 

BlackBerry

 OS devices. If you install a new instance of the 

BlackBerry Router

 with 

BlackBerry UEM

, you can configure it to work with all components

If you use an existing TCP proxy server instead of the 

BlackBerry Router

, 

BlackBerry

 OS devices that are connected to a work 

Wi-Fi

 network or to a computer that has 

BlackBerry Device Manager

 installed cannot bypass the 

BlackBerry Infrastructure

 to connect to your organization's network.

The 

BlackBerry Synchronization Service

 synchronizes organizer data between 

BlackBerry

 OS devices and your organization's mail server using the 

BlackBerry Messaging Agent

. The 

BlackBerry Synchronization Service

 also synchronizes 

BlackBerry

 OS device user data with the 

BlackBerry UEM

 database.

BlackBerry

 OS device users can access 

BlackBerry Web Desktop Manager

 to set an activation password, activate their devices by connecting them to the computer, and perform other device management functions for their 

BlackBerry

 OS devices, such as updating the device software or sending device commands.

The management console is a web-based console that is used to:

Complete postinstallation configuration settings
View and manage users, devices, policies, profiles, and apps
View and manage system settings, including customizing the activation email message and adding an APNs certificate
Move IT policies, profiles, groups, and users to 
BlackBerry UEM

The management console also provides access to 

BlackBerry UEM Self-Service

 and allows 

iOS

 device users to manage apps using the Work Apps icon. After you install 

BlackBerry UEM

 on a computer, you can install the management console on another computer.