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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc 7.10
  4. System Administrator Configuration Guide
  5. Configure devices
  6. Manage mass communication devices
  7. Manage the Cloud Services Gateway
  8. Manage the hosted email service

Manage the hosted email service

  1. In the navigation bar, click .
  2. In the 
    Devices
     section, click 
    Devices
    .
  3. Click an email device.
  4. Click 
    Edit
    .
  5. Modify the values in the 
    Details
     section with names and information that are valid for your organization.
  6. In the 
    Contact Info Editing
     field, select either 
    All
     or 
    End Users
     depending on whether you want everyone or just end users to have the ability to edit their contact info.
  7. Optionally, select the 
    Users must provide contact info for this Device in Self Service
     check box if you want to require users to provide that information. If you do not select this check box, providing the information will be optional.
  8. In the 
    Help Text
     fields, enter text that will appear on the screen when operators are authoring an alert.
    You must have the Enterprise Administrator role to edit the Help Text fields.
    • Targeting Help Text
      : When the operator selects this device as a target, the text you enter in this field appears at the top of the 
      Review and Publish
       screen. For example, if the device is a work email account, you can enter, "Email - Work: Do not use for off-shift alerts" so that users know not to select the device if they are trying to contact people who are not at work.
      Targeting help text on the Review and Publish screen
    • Contact Info Help Text
      : The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact information help text
       
    • Contact Info Tool Tip
      : The text you enter in this field appears as a popup tool tip when the user hovers the cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
      Contact information hover help text
  9. In the 
    Delivery Gateway
     field, select one of the 
    AtHoc Cloud Delivery Service Gateway
     or 
    OEM Cloud Delivery Service
     options, either East or West, based on the information 
    BlackBerry AtHoc
     customer support has provided. For on premise, select 
    Notification Delivery Managed Service (NDMS)
    .
    You can specify up to three gateways for each phone device.
  10. Click 
    Save
    .
  11. Click 
    Enable
    .
The device is available for alert publishing.