- About BBM Enterprise
- Setting up BBM Enterprise for use in your organization
- Set up BBM Enterprise
- My organization uses Enterprise Identity management
- My organization uses BlackBerry UEM management
- Existing BBM Protected users: switching to BBM Enterprise
- Migrate from Enterprise ID management to BlackBerry UEM management
- Accessing BBM Enterprise from more than one device
- Managing your BlackBerry ID
- Change your BBM Enterprise status or profile
- Switch to dark theme
- About the Cloud Directory service
- Turn BBM Enterprise Connected on or off
- Chats
- What is BBM Enterprise conferencing?
- Contacts and groups
- Transferring your BBM Enterprise contacts
- Add a BBM Enterprise contact
- Show your BBM Enterprise PIN or barcode
- Verify your keys with a contact
- Resync keys
- Send a key exchange passphrase to a contact
- Cancel a key exchange
- Delete a contact
- Search for coworkers who use BBM Enterprise
- I can't add a BBM or BBM Enterprise contact
- Organize your contacts
- Frequently asked questions
- How do I know which chats are protected?
- How do I know which video and voice chats are protected?
- Where are some of my group chats?
- What is the difference between BBM Protected and BBM Enterprise?
- What sounds can I set for BBM Enterprise?
- Where are my stickers, subscriptions, and channels?
- Why do I see a message that this conversation can only be accessed from this device?
- BlackBerry Docs
- BBM Enterprise
- User Guide
- Contacts and groups
- Resync keys
Resync keys
In certain conditions, your copy of the keys that another user uses to sign their messages and encrypt certain content in a chat with you can become out of sync. This can prevent you from starting new chats with the user or cause messages from that user to be marked as unverified (
).
).You or the other user can use the “Resync Keys” menu to force key synchronization immediately. You can also use the Share Passphrase menu option to force a manual key exchange.
- In a chat tap
> Resync Keys.