- About BBM Enterprise
- Setting up BBM Enterprise for use in your organization
- Set up BBM Enterprise
- My organization uses Enterprise Identity management
- My organization uses BlackBerry UEM management
- Existing BBM Protected users: switching to BBM Enterprise
- Migrate from Enterprise ID management to BlackBerry UEM management
- Accessing BBM Enterprise from more than one device
- Managing your BlackBerry ID
- Change your BBM Enterprise status or profile
- Switch to dark theme
- About the Cloud Directory service
- Turn BBM Enterprise Connected on or off
- Chats
- What is BBM Enterprise conferencing?
- Contacts and groups
- Transferring your BBM Enterprise contacts
- Add a BBM Enterprise contact
- Show your BBM Enterprise PIN or barcode
- Verify your keys with a contact
- Resync keys
- Send a key exchange passphrase to a contact
- Cancel a key exchange
- Delete a contact
- Search for coworkers who use BBM Enterprise
- I can't add a BBM or BBM Enterprise contact
- Organize your contacts
- Frequently asked questions
- How do I know which chats are protected?
- How do I know which video and voice chats are protected?
- Where are some of my group chats?
- What is the difference between BBM Protected and BBM Enterprise?
- What sounds can I set for BBM Enterprise?
- Where are my stickers, subscriptions, and channels?
- Why do I see a message that this conversation can only be accessed from this device?
- BlackBerry Docs
- BBM Enterprise
- User Guide
- Setting up BBM Enterprise for use in your organization
- Managing your BlackBerry ID
- I can't reset my password
I can't reset my password
If you can't sign in to
BBM Enterprise
and you can't reset your BlackBerry ID
password, you can choose to reset your BlackBerry ID
.Any data that is associated with your
BlackBerry ID
, including your BBM Enterprise
contacts, is deleted when you reset your account.- Tap
> 
. - TapAccount.
- Tap yourBlackBerry ID.
- TapForgot passwordand enter the verification code to continue.
- TapDelete BlackBerry ID Account.
- InBBM Enterprise, on theCreate Accountscreen, sign up forBBM Enterpriseusing the same email address. TapCreate Account.