- About BBM Enterprise
- Setting up BBM Enterprise for use in your organization
- Set up BBM Enterprise
- My organization uses Enterprise Identity management
- My organization uses BlackBerry UEM management
- Existing BBM Protected users: switching to BBM Enterprise
- Migrate from Enterprise ID management to BlackBerry UEM management
- Accessing BBM Enterprise from more than one device
- Managing your BlackBerry ID
- Change your BBM Enterprise status or profile
- Switch to dark theme
- About the Cloud Directory service
- Turn BBM Enterprise Connected on or off
- Chats
- What is BBM Enterprise conferencing?
- Contacts and groups
- Transferring your BBM Enterprise contacts
- Add a BBM Enterprise contact
- Show your BBM Enterprise PIN or barcode
- Verify your keys with a contact
- Resync keys
- Send a key exchange passphrase to a contact
- Cancel a key exchange
- Delete a contact
- Search for coworkers who use BBM Enterprise
- I can't add a BBM or BBM Enterprise contact
- Organize your contacts
- Frequently asked questions
- How do I know which chats are protected?
- How do I know which video and voice chats are protected?
- Where are some of my group chats?
- What is the difference between BBM Protected and BBM Enterprise?
- What sounds can I set for BBM Enterprise?
- Where are my stickers, subscriptions, and channels?
- Why do I see a message that this conversation can only be accessed from this device?
- BlackBerry Docs
- BBM Enterprise
- User Guide
- Contacts and groups
- I can't add a BBM or BBM Enterprise contact
I can't add a BBM or
BBM Enterprise contact
BBM
or
BBM Enterprise
contact- If you invited someone toBBM Enterprisebut can't start a chat with the person, try any of the following:
- To check if the contact recently changed names, tap
. - Check that the email address, phone number, or PIN in your invitation matches the person's current information.
- Check if you blocked this person.
- If the person doesn't haveBBMorBBM Enterprise, you might have to wait for them to download and set upBBMorBBM Enterprise. Contact the person to verify before you invite them again.
- If the person's device is turned off or if the person blocks you, your invitation might continue to appear in your Sent list.To view your pending invitations, tap
> 
.