- Managing device features and behavior
- Managing devices with IT policies
- Restricting or allowing device capabilities
- Setting device password requirements
- Creating and managing IT policies
- How BlackBerry UEM chooses which IT policy to assign
- Allowing BlackBerry 10 users to back up device data
- Creating device support messages
- Controlling BlackBerry OS device capabilities using IT policies
- Importing IT policy and device metadata updates
- Enforcing compliance rules for devices
- Sending commands to users and devices
- Deactivating devices
- Controlling the software updates that are installed on devices
- Create a device SR requirements profile for Android Enterprise devices
- Create a device SR requirements profile for Samsung KNOX devices
- Create a device SR requirements profile for BlackBerry 10 devices
- View users who are running a revoked software release
- Managing OS updates on devices with MDM controls activations
- View available updates for iOS devices
- Update the OS on supervised iOS devices
- Configuring communication between devices and BlackBerry UEM
- Displaying organization information on devices
- Using location services on devices
- Using Activation Lock on iOS devices
- Managing iOS features using custom payload profiles
- Setting up factory reset protection for Android Enterprise devices
- Setting up Windows Information Protection for Windows 10 devices
- Managing attestation for devices
- BlackBerry Docs
- BlackBerry UEM 12.11
- Administration
- Managing device features
- Setting up factory reset protection for Android Enterprise devices
- Clear factory reset protection from a device
Clear factory reset protection from a device
When factory reset protection is triggered on the device, enterprise activation on
BlackBerry UEM
will no longer work. You must first clear factory reset protection using the Android
out of box experience. - If you are using any form of automated activation system (such as zero-touch enrollment orSamsung KNOX Mobile Enrollment), you must disable it so that the device can go through the out of box experience.
- Once the device has connectivity, on the firstAndroidaccount screen, the user is prompted to enter theGoogleaccount credentials that are associated with the device. If you have set up a specificGoogleaccount in the factory reset protection profile, the user must enter the email address and the password that is associated with the account.
- Once the user has entered theGoogleaccount email address and password, they will be asked if they want to add this user to the device. The user must select the option to use a new user for the device.
- On non-Samsungdevices that are not using zero-touch enrollment: Users can enter 'afw#blackberry' or the enterpriseGoogleaccount details to install theBlackBerry UEM Client, and re-activate the device againstBlackBerry UEM.
- OnSamsungdevices that are not using zero-touch enrollment orSamsung KNOX Mobile Enrollment: Complete the out of box experience, and use the device settings to reset the device. When the device restarts, it will be able to re-activate with the enterprise.
- Devices using zero-touch enrollment orSamsung KNOX Mobile Enrollment: If you are using any form of automated activation system (such as zero-touch enrollment orSamsung KNOX Mobile Enrollment) you can re-enable it for the device, complete the out of box experience and use the device settings to reset the device. The device should now restart and use the automated activation system you have configured.