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  1. BlackBerry Docs
  2. BlackBerry UEM 12.11
  3. Administration
  4. Managing device features
  5. Controlling the software updates that are installed on devices
  6. Create a device SR requirements profile for Samsung KNOX devices

Create a device SR requirements profile for 
Samsung KNOX
 devices

Verify that an E-FOTA license has been added to 
BlackBerry UEM
. To use E-FOTA, you must Allow OTA updates in the associated 
Android
 IT policy in the 
BlackBerry UEM
 management console. (For information on troubleshooting 
KNOX
 E-FOTA error codes, visit https://seap.samsung.com/html-docs/e-fota/Content/error-codes.htm.)
  1. On the menu bar, click 
    Policies and Profiles
    .
  2. Click 
    Compliance > Device SR requirements
  3. Click The Add icon.
  4. Type a name and description for the profile.
  5. Click the 
    Android
     tab.
  6. In the 
    Samsung device firmware rule
     table, click The Add icon.
  7. In the 
    Device model
     field, enter the device model or select one from the drop-down list.
  8. In the 
    Language
     drop-down list, select a language.
  9. In the 
    Carrier code
     field, enter the CSC code for the wireless service provider for the device. 
  10. Click 
    Get firmware version
    . 
  11. Repeat steps 5 to 8 for each firmware rule that you want to add.
  12. When you are done, click 
    Add
    .
  13. In the 
    Samsung device firmware rules
     table, click 
    Schedule
     beside the firmware version you added.
  14. In the 
    Schedule forced update
     dialog box, do the following:
    1. In the 
      Schedule forced update between
       fields, select a date range when the update must be installed. The date range must be 3 and 7 days. The default value is 7 days.
    2. In the 
      Schedule forced update during the hours of
       drop-down lists, specify when the forced update must be installed and the time zone for the user. The time range must be between 1 and 12 hours. 
  15. Click 
    Save
    .
If necessary, rank profiles.