- Managing device features and behavior
- Managing devices with IT policies
- Restricting or allowing device capabilities
- Setting device password requirements
- Creating and managing IT policies
- How BlackBerry UEM chooses which IT policy to assign
- Allowing BlackBerry 10 users to back up device data
- Creating device support messages
- Controlling BlackBerry OS device capabilities using IT policies
- Importing IT policy and device metadata updates
- Enforcing compliance rules for devices
- Sending commands to users and devices
- Deactivating devices
- Controlling the software updates that are installed on devices
- Create a device SR requirements profile for Android Enterprise devices
- Create a device SR requirements profile for Samsung KNOX devices
- Create a device SR requirements profile for BlackBerry 10 devices
- View users who are running a revoked software release
- Managing OS updates on devices with MDM controls activations
- View available updates for iOS devices
- Update the OS on supervised iOS devices
- Configuring communication between devices and BlackBerry UEM
- Displaying organization information on devices
- Using location services on devices
- Using Activation Lock on iOS devices
- Managing iOS features using custom payload profiles
- Setting up factory reset protection for Android Enterprise devices
- Setting up Windows Information Protection for Windows 10 devices
- Managing attestation for devices
- BlackBerry Docs
- BlackBerry UEM 12.11
- Administration
- Managing device features
- Setting up factory reset protection for Android Enterprise devices
- Considerations for using a specific Managed Google Play account when setting up a factory rest protection profile
Considerations for using a specific Managed Google Play account when setting up a factory rest protection profile
If your organization uses a Managed Google Play account, you might want to consider using the "Enable and specify Google account credentials when the device is reset to factory settings" option in the factory reset protection profile because a
Google
account does not exist on your organization's devices that you use to reset the device and therefore factory reset protection is not available on the device. If you decide to use the "Enable and specify Google account credentials when the device is reset to factory settings" option, there are several factors for you to consider:
- Ensure that the 21-digit user ID that you enter in the profile is correct. If this number does not match your organization'sGoogleaccount that you want to use, there is no way to clear factory reset protection on the device after it has been triggered. For more information, see Obtain a user ID for a Google account.
- In the IT policy for your organizations's users who you assign the factory reset protection profile to,BlackBerryrecommends that you clear the "Allow factory reset" option. Clearing the option disables the factory reset option in the device settings and disables the deactivate button in theBlackBerry UEM Client.This ensures that users do not use the untrusted deactivation option in theUEM Clientwhich always triggers Factory Reset Protection on the device. When this option is enabled, users must contact their organization'sBlackBerry UEMadministrator to have their device reset.
- Provide information to your organization's users about the factory reset protection experience on the device and the procedure they should use to clear factory reset protection when it is triggered on the device. For more information, see Clear factory reset protection from a device. TheBlackBerry UEMadministrator must choose if they want to provide the account details to users to clear factory reset protection or if the users will need to have local support personnel unlock the device.