- Managing device features and behavior
- Managing devices with IT policies
- Restricting or allowing device capabilities
- Setting device password requirements
- Creating and managing IT policies
- How BlackBerry UEM chooses which IT policy to assign
- Allowing BlackBerry 10 users to back up device data
- Creating device support messages
- Controlling BlackBerry OS device capabilities using IT policies
- Importing IT policy and device metadata updates
- Enforcing compliance rules for devices
- Sending commands to users and devices
- Deactivating devices
- Controlling the software updates that are installed on devices
- Create a device SR requirements profile for Android Enterprise devices
- Create a device SR requirements profile for Samsung KNOX devices
- Create a device SR requirements profile for BlackBerry 10 devices
- View users who are running a revoked software release
- Managing OS updates on devices with MDM controls activations
- View available updates for iOS devices
- Update the OS on supervised iOS devices
- Configuring communication between devices and BlackBerry UEM
- Displaying organization information on devices
- Using location services on devices
- Using Activation Lock on iOS devices
- Managing iOS features using custom payload profiles
- Setting up factory reset protection for Android Enterprise devices
- Setting up Windows Information Protection for Windows 10 devices
- Managing attestation for devices
- BlackBerry Docs
- BlackBerry UEM 12.11
- Administration
- Managing device features
- Deactivating devices
Deactivating devices
When you or a user deactivates a device, the connection between the device and the user account in
BlackBerry UEM
is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.You can deactivate a device using the "Delete only work data" command. Users can deactivate their devices using the following methods:
- ForiOSandAndroiddevices, users can select Deactivate My Device on the About screen in theBlackBerry UEM Clientapp.
- ForWindows 10devices, users can select Settings > Accounts > Work access > Delete.
- ForBlackBerry 10devices, users can select Settings >BlackBerry Balance> Delete work space.
For devices that use
KNOX
MDM, when the device is deactivated, internal apps are uninstalled, and the uninstall option becomes available for any public apps that were installed from the app list as required.For
Android Enterprise
devices that only have a work profile, if you deactivate a device you have the option to delete all data from the SD card and remove factory reset protection.For
Samsung KNOX Workspace
devices that have been activated using the Work and personal - full control
or Work space only
activation types, deactivating the device deletes all data from the device or from the work space only. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.