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  4. Monitoring and reporting
  5. Using log files
  6. Finding log files in an on-premises environment

Finding log files in an on-premises environment

By default, a server log file is created for each on-premises 
BlackBerry UEM
 component and is stored daily on the computer where the component is installed. If you install multiple 
BlackBerry UEM
 instances, each computer creates its own log files. 
BlackBerry UEM
 names the log files 
<server_name>_<component_identifier>_<yyyymmdd>_<log_number>.<file extension>
 (for example, BBServer01_MDAT_20140730_0001.txt).
The following log files are available in an on-premises 
BlackBerry UEM
 solution:
  • Log files for components used to manage 
    BlackBerry 10
    , 
    iOS
    , 
    Android
    , and 
    Windows
     devices.
    Log files are:
    • ACCS - Tomcat access log files for 
      BlackBerry UEM Core
    • AFMGR - 
      BlackBerry Affinity Manager
       log files
    • BGS - 
      BlackBerry Gatekeeping Service
       log files
    • BP - 
      BlackBerry Proxy
       service log files 
    • BSG - 
      BlackBerry Secure Gateway
       log files
    • CORE - 
      BlackBerry UEM Core
       log files
    • DISP - 
      BlackBerry Dispatcher
       log files
    • EVNT - 
      BlackBerry UEM Core
       event log files
    • MDAT - 
      BlackBerry MDS Connection Service
       log files
    • TMCT - Tomcat server log files for 
      BlackBerry UEM Core
    • UI - 
      BlackBerry UEM
       management console log files
    • <Server_FQDN>_yyyymmdd.csv
      <Computer_FQDN>
      _yyyymmdd.csv file used for logging the 
      BlackBerry MDS Connection Service
       for 
      BlackBerry UEM
      .
      For more details on the 
      BlackBerry MDS Connection Service
       .csv log file, visit support.blackberry.com/community to read article 36936.
    Additional log files are created when you first install 
    BlackBerry UEM
    .
    By default these log files are stored in 
    <drive>:\Program Files\BlackBerry\UEM\Logs\
    <date or folder name>
  • Log files used for 
    BlackBerry Secure Connect Plus
     are:
    • BSCP - 
      BlackBerry Secure Connect Plus
       log files which log data for connections with the 
      BlackBerry Secure Connect Plus
       app
    • BSCP-TS - 
      BlackBerry Secure Connect Plus
       core log files which log data about the 
      BlackBerry Secure Connect Plus
       component
  • Log files for BBM logs, phone logs, PIN to PIN logs, SMS/MMS logs, and video chat logs are stored in .csv format and are used to audit app activity.
    By default, app audit log files for 
    BlackBerry 10
     and  
    Android
     devices are stored in 
    C:\Program Files\BlackBerry\UEM\Logs\
    .