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  1. BlackBerry Docs
  2. BlackBerry UEM 12.13
  3. Administration
  4. Monitoring and reporting
  5. Using log files
  6. Retrieving device logs
  7. Get device logs using a BlackBerry UEM command

Get device logs using a 
BlackBerry UEM
 command

In an on-premises environment, you can use a 
BlackBerry UEM
 command to get log files from the following device types:
  • iOS
  • Android
  • BlackBerry 10
This command is not available in 
BlackBerry UEM Cloud
.
  • BlackBerry 10
     devices must be running 
    BlackBerry 10 OS
     version 10.3.1 and later. For devices activated with the "
    Work and personal - Corporate
    " activation type, users must enable Remote Log Collection. For more information, visit support.blackberry.com/community to read article 36424.
  • iOS
     and 
    Android
     devices must have the 
    BlackBerry UEM Client
     installed.
  • By default, the Junior HelpDesk role cannot retrieve log files.
  1. On the menu bar, click 
    Users > Managed devices
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the device tab.
  5. In the 
    Manage devices
     window, click 
    Get device logs
    .
  6. Click 
    Request
    .
Retrieve the device log files. By default, the log files are stored in C:\Program Files\BlackBerry\UEM\Logs\device_logs.