- Monitoring and reporting
- Using dashboard reports
- Creating event notifications
- Managing licenses for devices
- View and save a device report
- Exporting app deployment reports
- Activity and compliance violation reports for BlackBerry Dynamics apps
- Monitoring the performance of BlackBerry Dynamics apps
- Using log files
- Managing BlackBerry UEM log files
- Finding log files in an on-premises environment
- Finding log files for a BlackBerry Connectivity Node
- Reading log files
- Auditing app activity on BlackBerry 10 devices
- Viewing device actions
- Retrieving device logs
- Logging phone call and SMS/MMS activity for Android Enterprise and Samsung Knox Workspace devices
- Auditing events in BlackBerry UEM
- Monitoring BlackBerry UEM using SNMP tools
- Supported SNMP operations
- System requirements: SNMP monitoring
- MIBs for BlackBerry UEM
- Compile the MIB and configure the SNMP management tool
- Using SNMP to monitor components
- Configure SNMP to monitor components
- SNMP counters for enterprise connectivity
- SNMP counters for BlackBerry UEM Core
- SNMP counters for BlackBerry Secure Connect Plus
- Send system events to a SIEM solution
- BlackBerry Docs
- BlackBerry UEM 12.13
- Administration
- Monitoring and reporting
- Using log files
- Retrieving device logs
- Send BlackBerry 10 device log files to BlackBerry Technical Support Services
Send BlackBerry 10 device log files to BlackBerry Technical Support Services
BlackBerry 10
device log files to BlackBerry Technical Support Services
You can configure a
BlackBerry 10
device to allow it to submit log files to BlackBerry Technical Support Services
. You can use the Submit logs to
BlackBerry
IT policy rule to specify whether the device can generate and
send log files.The user must have an open ticket with
BlackBerry Technical Support Services
and must provide the ticket number when submitting the device log files. If the user
does not provide a valid support ticket number or the correct email address or PIN
number associated to the support ticket, the device will display an error when trying to
submit the device log files.