Retrieving device logs

In an on-premises environment, you can retrieve log files from devices by using the "Get device logs" command. A snapshot of the log files for the device is collected every time you use the device command to retrieve them. Users are notified of your ability to collect system log files during device activation and may be notified again when you send the command to retrieve the log files, depending on the device settings. This command is not available in 

BlackBerry UEM Cloud

.

iOS

 and 

Android

 devices must have the 

BlackBerry UEM Client

 installed and the log files retrieved are 

BlackBerry UEM Client

 logs only.

For 

BlackBerry 10

 devices, all device logs are retrieved.

Device users can email log files to their administrator from the Help menu in the 

BlackBerry UEM Client

.

You can send 

BlackBerry 10

 device log files to 

BlackBerry Technical Support Services

 by using the Submit logs to 

BlackBerry

 IT policy rule to specify whether the device can generate and send log files.

Windows 10

 device users can email log files to their administrator from the Help menu in the 

BlackBerry UEM

 App Catalog.