Using log files for troubleshooting

The 

Apache Tomcat

 ACCS log files record all requests for access to the 

BlackBerry UEM

 web services.

You can use these log files when you want to check access requests to the 

BlackBerry UEM

 web services for success or failure.

BlackBerry Affinity Manager

 contains information on functionality and the failover state if you have more than one 

BlackBerry Affinity Manager

 in your organization's environment.

You can also troubleshoot issues related to:

Connectivity between 
BlackBerry UEM
 and the 
BlackBerry Infrastructure
Connectivity between 
BlackBerry UEM
 and 
BlackBerry 10
 devices
Health issues that result in the active 
BlackBerry Affinity Manager
 being changed

Logs data about the 

BlackBerry Cloud Connector

 component. You can use these log files to verify that 

BlackBerry Cloud Connector

 is connected to the 

BlackBerry Infrastructure

.

You can use these log files when troubleshooting issues with:

Devices that cannot activate in an environment where the 
BlackBerry Gatekeeping Service
 is in use
Connectivity to your 
BlackBerry Gatekeeping Service
Connectivity between 
BlackBerry UEM
 and the 
BlackBerry Infrastructure
BlackBerry 10
 activations, and the sending of policies and profiles
iOS
and 
Android
 connectivity 

Logs connection traffic between 

BlackBerry Dynamics

 containers and endpoints such as a 

Microsoft Exchange

 server.

Logs data about the 

BlackBerry Secure Connect Plus

 component.

You can use these log files to verify that 

BlackBerry Secure Connect Plus

 is connected to the 

BlackBerry Infrastructure

. For example: 

2015-01-19T13:17:47.540-0500 - BSCP {TcpClientConnectorNio#2} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Received Ping from [id: 0x60bce5a3, /192.0.2.0:28231 => bcp.example.com/192.0.2.124:3101], responding with Pong. 2015-01-19T13:18:22.989-0500 - BSCP {ChannelPinger#1} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Sending Ping to [id: 0xb4a1677a, /192.0.2.0:28232 => bcp.example.com/192.0.2.124:3101]

Logs data for connections with the 

BlackBerry Secure Connect Plus

 client.

You can use these log files to verify that 

BlackBerry Secure Connect Plus

 is ready to receive calls from the 

BlackBerry Secure Connect Plus

 client on devices. For example: 

47: [14:13:21.231312][][3][AsioTurnSocket-1] Connected, host=68-171-243-141.rdns.blackberry.net 48: [14:13:21.239312][][3][AsioTurnSocket-1] Creating TURN allocation 49: [14:13:21.405121][][3][AsioTurnSocket-1] TURN allocation created

Use to verify that devices are using the secure tunnel. For example:

74: [10:39:45.746926][][3][Tunnel-2FFEC51E] Sent: 2130.6 KB (1733), Received: 201.9 KB (1370), Running: 00:07:00.139249

You can use these log files when troubleshooting issues with:

iOS
 devices that can't send or receive email messages
Connectivity between 
BlackBerry UEM
 and the 
BlackBerry Infrastructure
Connectivity between the 
BlackBerry Infrastructure
 and the 
Microsoft Exchange
 or 
Microsoft Office 365
 mail server

You can use these log files when troubleshooting issues with:

Core services or transactions
BlackBerry 2FA
 transactions
Data migration from 
BES10

You can use these log files when troubleshooting issues with:

Connectivity between 
BlackBerry UEM
 and the 
BlackBerry Infrastructure
Connectivity between 
BlackBerry UEM
 and 
BlackBerry 10
 devices

You can use these log files to find notifications about specific events in the 

BlackBerry UEM Core

.

You can use these log files when troubleshooting issues with:

BlackBerry 10
 device apps
App push issues
App push authentication issues

You can use these log files when troubleshooting issues with:

BlackBerry Router
 installation
Connectivity between 
BlackBerry UEM
 and the 
BlackBerry Router
Connectivity between 
BlackBerry UEM
 and the 
BlackBerry Infrastructure
Connectivity between the 
BlackBerry Router
 and the 
BlackBerry Infrastructure
Connectivity between devices and 
BlackBerry UEM

The 

Apache Tomcat

 TMCT log files record all activities of the 

Apache Tomcat

 web services.

You can use these log files when troubleshooting issues with the management console.

You can use these log files when troubleshooting issues with the management console.