- Monitoring and reporting
- Using dashboard reports
- Creating event notifications
- Managing licenses for devices
- View and save a device report
- Exporting app deployment reports
- Activity and compliance violation reports for BlackBerry Dynamics apps
- Monitoring the performance of BlackBerry Dynamics apps
- Using log files
- Managing BlackBerry UEM log files
- Finding log files in an on-premises environment
- Finding log files for a BlackBerry Connectivity Node
- Reading log files
- Auditing app activity on BlackBerry 10 devices
- Viewing device actions
- Retrieving device logs
- Logging phone call and SMS/MMS activity for Android Enterprise and Samsung Knox Workspace devices
- Auditing events in BlackBerry UEM
- Monitoring BlackBerry UEM using SNMP tools
- Supported SNMP operations
- System requirements: SNMP monitoring
- MIBs for BlackBerry UEM
- Compile the MIB and configure the SNMP management tool
- Using SNMP to monitor components
- Configure SNMP to monitor components
- SNMP counters for enterprise connectivity
- SNMP counters for BlackBerry UEM Core
- SNMP counters for BlackBerry Secure Connect Plus
- Send system events to a SIEM solution
Troubleshooting: SMS/MMS log files
Log files don't contain outgoing SMS/MMS messages
Cause
In your organization's IT policy for
Android
devices, the "Allow RCS features" and "Send SMS/MMS logs to UEM" options are selected and your organization's carrier supports Rich Communication Services (RCS).Solution
Deselect the Allow RCS features option in your organization's IT policy and restart the affected device or stop and start the SMS messages app on the device.