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  5. Send alerts to SMS devices

Send alerts to 
SMS
 devices

You can create alerts and send them to text messaging devices. Create alerts to send to 
SMS
 text messaging devices using standard alert processes.
  1. Log in to the 
    BlackBerry AtHoc
     management system with an administrator account.
  2. Click 
    Alerts
     > 
    New Alert
     > 
    Create a Blank Alert
    .
  3. On the 
    New Alert
     page,  in the 
    Content
     section, enter the title and content of the alert.
    If the title and content of the alert exceeds the size limit (160 ASCII characters, or 70 UTF16 characters), the alert is divided into more than one message. Each message is labeled with a number 1/3, 2/3, and 3/3 in the footer. If concatenation is turned on, a header is added to each page and the message is concatenated into a long single message by the aggregator and carrier.
  4. Select the severity and type for the alert.
  5. Specify response options for the text message.
    Targeted users in countries that have a provisioned 
    SMS
     country code can respond to 
    SMS
     alerts. Users in countries that do not have a provisioned country code cannot respond to 
    SMS
     alerts. For more information, including a list of countries with a provisioned code, see "How does 
    AtHoc
    SMS
     support sending text messages to countries abroad?" on the 
    BlackBerry AtHoc
     support site.
  6. In the 
    Target Users
     section, do the following:
    1. Select your target users. User phone addresses can use any format that 
      BlackBerry AtHoc
       supports.
    2. Click 
      Select Personal Devices
       and select 
      Text Messaging
      .
    3. In the 
      Personal Devices
       section, click 
      Options
      .
    4. Select 
      Custom Text
       if you need to send a text message that is shorter than the title and body content. Custom Text allows you to use a shorter message for 
      SMS
      . 
      SMS
       messages get split into multiple messages if the title and alert content exceed the limits specified above.
    5. Complete the alert definition and then click 
      Apply
      .
  7. Click 
    Review & Publish
     to review the alert.
  8. Click 
    Publish
    .