Respond to alerts

Desktop alerts display as popup windows. After reading the alert, click the 

Acknowledge and Close

 button. Clicking the Acknowledge and Close button sends a response to the BlackBerry AtHoc system, which tracks, compiles, and reports all recipient responses.

  

You can also click the 

Inbox

 link to go to Self Service to view and respond to the alert.

If the alert includes response options, select an option and then click the 

Respond and Close

 button.

If the alert includes a map, clicking on the map takes you to an interactive map in the alert in Self Service.