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  5. Troubleshoot desktop client issues
  6. Workaround for the Self Service validation error

Workaround for the Self Service validation error

If you are using Internet Explorer (IE) 9 or newer with Windows 7 or newer, you might receive a validation error when you try to view the Self Service screen. To fix this error, complete the following steps:
  1. Go to 
    Control Panel
     > 
    Internet Options
     and click the 
    Security
     tab.
  2. With the Internet zone options displayed, select the 
    Enable Protected Mode
     checkbox.
     
    The Enable Protected Mode checkbox selected in the Internet Properties dialog
  3. Click the
    Trusted sites
     icon.
  4. With the Trusted sites zone options displayed, deselect the 
    Enable Protected Mode
     checkbox if it is selected.
     
    The Enable Protected Mode checkbox unselected in the Internet Properties dialog
  5. Click the
    Sites
    button.
  6. On the Trusted sites screen that appears, enter the BlackBerry AtHoc website address in the
    Add this website to the zone
     field.
  7. Click
    Close
    .
  8. If the Self Service screen is blocked by Active X—indicated by a yellow bar at the top of the screen requesting permission to display images—click 
    Yes
     to unblock it and allow Active X to display the Self Service screen.