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  2. BlackBerry AtHoc
  3. Desktop App 2.1 (Mac)
  4. Desktop App User Guide
  5. Troubleshoot desktop client issues
  6. Desktop app does not connect

Desktop app does not connect

The Globe icon (Globe) icon displays in purple when it is connected to the 
BlackBerry AtHoc
 server.
The The disconnected icon (Globe - disconnected) icon displays when the desktop app is disconnected.
The The disabled icon (Globe - disabled) icon displays when the user account is disabled in the 
BlackBerry AtHoc
 system.
The app might not connect to the 
BlackBerry AtHoc
 server due to a number of reasons related to the network configuration. To resolve the problem, do the following:
  • Ensure the app workstation is connected to the network.
  • Verify that proxy and firewall settings are not blocking access in Internet Explorer or Safari and the Connection Settings for the app.
To verify that your app is connected to the correct server, complete the following steps:
  1. Right-click The Globe icon.
  2. In the menu that appears, click 
    About
    .
  3. On the 
    About
     screen, click the 
    System Information
     tab if it is not already open.
    The 
    Connection Status
     should be Connected and the 
    Server Base URL
     should point to the 
    BlackBerry AtHoc
     server. If the base URL is wrong, the usual fix is to uninstall the app and then install it, inputting the correct set of input parameters, which includes the base URL for the server.
    The Connection Status and Server Base URL shown on the System Information tab