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  3. Desktop App 2.1 (Mac)
  4. Desktop App User Guide
  5. Troubleshoot desktop client issues
  6. Incorrect or missing software on your computer

Incorrect or missing software on your computer

In order for the BlackBerry AtHoc Desktop App to work correctly, the following software must be installed on your computer:
  • Windows
    —The desktop app software supports the following versions of Windows:
    • Windows 7 (32-bit and 64-bit) and above
    • Vista (32-bit and 64-bit)
    • XP (32-bit and 64-bit)
  • Internet Explorer
    —The 6.2.x.273 Desktop App supports Internet Explorer versions 9 and above. The Windows client uses ActiveX so it is important that ActiveX be enabled in Internet Explorer.
  • Macintosh
    —The Desktop App software supports Mac OS X 10.8 Mountain Lion and above.
  • Safari
    —The Macintosh client supports Safari versions 6.x and above.
  • Installation files
    —BlackBerry AtHoc provides the installation files required for the app.