What is BlackBerry Work?
Installing and activating the BlackBerry Work app
- Install BlackBerry Work and activate using an access key
- Install BlackBerry Work using the BlackBerry UEM Client
Use the BlackBerry Dynamics Launcher
Viewing and managing your email messages
- View your email
- Reply to an email
- Forward an email message
- Send an attachment or a link
- Save an attachment
- Automatically download email message attachments
- Flag an email
- Delete an email message
- Move email messages to a different folder
- Create an email
- Send an encrypted email message to a distribution list
- View smart folders
- Search email
- Select multiple email messages
- Searching folders and moving email messages
- Convert an email message to a note
- Manage email folder synchronization
- Change your signature
- Create an automatic out of office reply
Managing your notifications and alerts
- Manage sounds and notifications
- Manage mail rules
Managing your contacts
- Open and view a contact
- Add a contact
- Edit contact information
- Search for a contact
- Using Skype For Business options
- Mark a contact as a VIP
Managing your calendar
- View your schedule and tasks
- View a calendar event
- Contact calendar event attendees
- Add a calendar event
- Edit a calendar event
- Delete a calendar event
- Add a shared calendar
- Import an .ics file and add it to the calendar
- Attach a calendar event to an email message
Managing your documents
- Open BlackBerry Work Docs
- Access Docs repositories
- Managing online repositories
- Browse repositories
- View, edit, print, move, and share files and folders
- Create a new folder
- Search folders for email messages
- Move a file
- Delete a file
- Protect files and attachments
- Edit an Azure-IP RMS or AD-RMS protected file in BlackBerry Edit
- Create a bookmark
- Delete a bookmark
- Work with offline files and folders
- About pending uploads
- Add a new data source
- Add a repository using the Docs Self-Service web console
- View .pdf files in PDF presentation view
Adding a shared mailbox to BlackBerry Work
- Add a shared mailbox to BlackBerry Work
- Turn on notifications for a shared mailbox
Change your theme
Change BlackBerry Work for iOS settings
About BlackBerry Work Permissions
Open a SecureMail attachment
Data storage and aging
Choose battery saving options
Using RSA Soft-Token Authentication
Exchange ActiveSync search limits
Keyboard shortcuts
Frequently Asked Questions
Troubleshooting
- Generate a diagnostics report
- Upload log files to BlackBerry Support
- Send feedback to BlackBerry
- Resynchronize BlackBerry Work with your mail server

Manage email folder synchronization

You set the email synchronization interval in the

BlackBerry Work

settings. By default, the synchronization setting applies only to your inbox. However, you can also choose to automatically synchronize your email folders. Otherwise, folders are synchronized when you open the app.

The number of folders that you set for automatic synchronization will affect battery life and data usage on your device. You can turn off automatic synchronization for some folders to improve battery life or lower data usage. For information about configuring synchronization seettings, see Change BlackBerry Work for iOS settings.

To be able to synchronize your Drafts folder, you must be enabled for

Exchange ActiveSync

2016 and your mailbox must be hosted on

Microsoft Exchange

2016. If you do not have the option to synchronize your Drafts folder, contact your administrator to confirm your mailbox settings.

In your

BlackBerry Work

email inbox, tap The Navigation Drawer icon

Folders

Tap

Edit

at the top of the screen.

Tap

Manage Synced Folders

Tap a folder to select or deselect it.

Tap

Done

Section:

Viewing and managing your email messages