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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. ATI Giant Voice System Installation and Configuration Guide
  5. Publish and verify the pre test alert templates
  6. Verify the serial communication

Verify the serial communication

If the system has been configured with a Key device containing Cancel All or Quiet Test commands, these keys can be used to test the serial interconnection without generating any sound through the Giant Voice System.
  1. Log in to the 
    BlackBerry AtHoc
     management system as an administrator.
  2. On the 
    Home
     page, in the 
    Quick Publish
     section, search for 
    Giant Voice System Test
     and then click 
    Edit
    .
  3. In the 
    Mass Devices
     section, select 
    ATI Giant Voice
    .
  4. In the 
    Mass Devices
     section, click 
    Options
    .
  5. On the 
    Mass Devices Options
     screen, select 
    Giant Voice Key
     and from the list select 
    Cancel
     or 
    Silent Test
    .
    Keys use implicit targeting. For example, the targeting is built into the REACT4000 Activation Function or the ATI MassAlert™ software Hot Keys, and targeting is not allowed when using ATI Giant Voice Keys.
  6. Click 
    Apply
    .
  7. In the 
    Schedule
     section, change the 
    Alert Duration
     to 15 minutes.
  8. Click 
    Review and Publish
    .
  9. Review the settings and selections and click 
    Publish
    .
  10. Observe the operations of the following:
    • In the 
      IIM
       console window: the number of items in the index increases and it starts processing the alert.
    • The REACT4000 or MassAlert™ software transmits the Activation Function or Hot Key selected in the 
      BlackBerry AtHoc
       management system.
    • The associated Giant Voice poles emits no sound because of the command sent.
  11. If unexpected results are found, do the following:
    1. Double-check the REACT4000 Activation Function programming or the MassAlert™ software Hot Key configuration.
    2. Verify that the 
      BlackBerry AtHoc
       Mass Device Key Endpoint attribute configuration file is constructed correctly.
  12. If activation fails, double-check the serial cable connections, 
    IIM
     Com Port settings, and 
    system_private.config
     file serial configuration variables.