Verify connectivity between the CapCon console and 

BlackBerry AtHoc

Log in to the 

IIM

 console as an administrator. The CapCon Console loads automatically. The data in the CapCon System Activity console polls at the rate set by 

thedelayBetweenRXpolls=7

 variable in the 

system_private.config

 file. The default setting is 7 seconds. A message indicates the total number of items in the index. The index number is the number of active alerts on the 

BlackBerry AtHoc

 system at that time.

Verify that the 

IIM

 console does not show any new errors. You will see any errors displayed in the CapCon system Errors/Exceptions/Warnings in the console area.

Verify that the console icon in the task tray appears green, indicating that the connectivity between the IIM and the 

BlackBerry AtHoc

 Alerts system is good.