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  2. BlackBerry AtHoc
  3. Desktop App 6.2.x.280 (Windows), 1.9 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Desktop app settings
  6. Operating settings
  7. Management system desktop app settings
  8. General

General

The following options are available in the General section:
  • Right-click to dismiss Desktop pop-up
    Enable this option to allow end users to dismiss the Desktop pop-up with a right-click.
    This option is stored in:
    hkcu\software\
    AtHoc
    [edition]\PROVIDER\ENABLERCLICKCLEARPOPUP
  • Show uninstall option in control panel and Start menu
    Enable this option to show the Uninstall button in the toolbar of the "Uninstall or change a program" dialog in Programs and Features when the 
    AtHoc
    [edition] application is selected from the list of applications.
    This option is stored in:
    hkcu\software\
    AtHoc
    [edition]\PROVIDER\NoUninstall
  • Collect workstation information
     
    Enable this option to allow the desktop app to send the machine IP address, machine name, username, and domain to the 
    BlackBerry AtHoc
     server. Disable this option to reduce the amount of user information that is transferred over the network. When this option is disabled, IP targeting does not work.
    The following table shows support for Collect Workstation Information in the desktop app:
    Collect Workstation Information support
    Version
    Notes
    6.2.x.270
    Machine IP.
    6.2.x.271+
    Machine IP and machine name. The value is retrieved in a call to baseURL.asp.
  • Stop checking for updates when Desktop is locked
     
    This option is useful in environments where users do not turn off their machines. When this option is not enabled, desktop apps continue to poll the server at the CU interval when end users are away. Server resources are used for no purpose, and the “Desktop User(s) OnLine” count and graph on the management system home page show artificially high values.
    This option is stored in:
    hkcu\software\
    AtHoc
    [edition]\PROVIDER\blockRequestIfLocked
  • Email Address To Send Client Logs
     
    Enter an email address to send the desktop app log to. When the user selects the "Send <organization name> Log" in the Start menu for the desktop app, the email address entered in this field receives a copy of the log file.
    This option is stored in:
    hkcu\software\
    AtHoc
    [edition]\PROVIDER\clientLog
  • ActiveX Object Name
    Enter the ActiveX object name for the desktop app. This is used when creating the JavaScript code that is sent by the server to the desktop app in response to requests and in alerts. For example, when the user selects the “Access Self Service” menu option, selects a response option, or clicks a button on an alert.
    The JavaScript code is generated dynamically and when it executes on the user’s machine it attempts to create an object using the value that appears in this field. For example, 
    AtHoc
    CorpGStlbar.GShelper
    . If the value does not match the desktop app edition, an error occurs. Depending on the feature accessed, the user may see “Error: Automation server can't create object” or “Validation Error.”