- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix A: Build settings
- Appendix B: Desktop client URL parameters
- Appendix C: Database server
- Appendix D: Application server
- BlackBerry AtHoc Customer Support Portal
- Legal notice
Get update
Get Update (GU) means to get a new version for a configuration section or for a dynamic update (DUA).
The following are GU parameters:
- 00: User ID.
- 01: Session ID.
- 02: The item to download. Each GU downloads one item.
Downloaded payloads are stored as XML files in the following location:
C:\Users\[username]\AppData\Local\
AtHoc
[edition]Alerts
A downloaded alert is stored in DUA209999990.XML. The XML is parsed for alert code (HTML and Javascript), and is put in a new file that is stored in:
C:\ProgramData\
.AtHoc
[edition]\Htm\The naming convention for the alert file is
AT1234567899.htm
. These files are deleted by the client when the alert is ended.If a user has more than one
BlackBerry AtHoc
desktop app running, they may miss an alert. End users may have the BlackBerry AtHoc
desktop app installed on more than one computer, but only one desktop app at a time per user can check for updates. When a desktop app retrieves an alert for the user, the server considers the alert sent and does not allow another desktop app to retrieve that alert for the same user.