Get the PDF

Validation error

When a user gets a Validation Error page while using any of the Self Service menu options available in the desktop app (or any other service menu option that goes through wwwroot/sps), the cause is either an invalid ActiveX Object name in the management system (

Settings

Desktop App

), or a browser setting that is blocking use of the ActiveX object.

Confirm the following browser settings:

Run ActiveX controls and plug-ins (should be Enable).

Script ActiveX controls marked as safe for scripting (should be Enable).

Redirection to validation error

When accessing Self Service, the desktop app downloads

wwwroot\sps\get.asp

. This page has the following JavaScript code that creates an ActiveX object:

utility = new ActiveXObject("AtHoc[edition]GStlbar.GShelper");

For example:

utility = new ActiveXObject("AtHocGovGStlbar.GShelper");

After creating the object, the code tries to use it to retrieve the user ID. If retrieving the user ID fails, a redirection to the validation error page occurs. The following is an excerpt of the code in get.asp:

try {
    clientUid = utility.GetUID();
    finalURL = finalURL.replace("00=[uid]", "00=" + clientUid);
}
catch(e)
{
    finalURL = "<%=baseURL%>/sps/valderror.asp";
}

Section:

Get service