- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix A: Build settings
- Appendix B: Desktop client URL parameters
- Appendix C: Database server
- Appendix D: Application server
- BlackBerry AtHoc Customer Support Portal
- Legal notice
Internet connection
When the desktop app starts for the first time, there is no registry key for the user, no check update (CU), reconnect interval, or failover settings. If the desktop app is unable to connect to the server during a first-time start up, it uses a hard-coded value of 30 minutes to wait before attempting to connect again. Once the desktop app connects to an organization, the user key is created along with values that are used to determine the wait interval to use when it is unable to connect.
During subsequent CU intervals when the desktop app is unable to connect, it will wait an interval of time and try to connect again. The wait interval is determined by the following formula:
wait interval = CONNECT-INTERVAL + (CONNECT-INTERVAL-WINDOW x (rand()/RAND_MAX+1))
where rand() is between 0 and RAND_MAX, and RAND_MAX is guaranteed to be at least 32767. (RAND_MAX is an integer constant.) The Interval is in seconds.