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  3. Desktop App 6.2.x.280 (Windows), 1.9 (Mac)
  4. Desktop App Installation and Administration Guide
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  6. Change the provider or base URL

Change the provider or base URL

Sometimes a desktop app is connected to the wrong server (BASEURL registry value) or to the wrong organization (PROVIDER_ID registry value). The PROVIDER_ID and BASEURL are stored and retrieved by the desktop app in the user key 
HKCU/Software/AtHoc[edition]
. Installed values are stored in the machine key 
HKLM/Software/Wow6432Node/AtHoc[edition]
.
To make the desktop app connect with the correct BASEURL or PROVIDER_ID, you can update these values in the user key and restart the desktop app. However, if the desktop app has already connected to the wrong server or organization, it also has values stored for the User ID (UID registry value) and TOKEN, and attempts to use those when connecting.
If the desktop app refuses to connect after changing BASEURL or PROVIDER_ID, try making the same change in the machine key and then delete the user key and restart the desktop app. The app then reads the machine key and connects to the correct server and organization.
The BASEURLDUP must have the same value as BASEURL. If you change the BASEURL in the machine key, you must also update the BASEURLDUP with the same value.
Changes made to the user key are not picked up by other users who log on to the machine. If there are other users who may use the machine, it is better to make changes to the machine key, delete the user key, and then restart the desktop app. Any users who have already been on the machine also need to delete their user key.