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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. Desktop App 6.2.x.280 (Windows), 1.9 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Install the desktop app
  6. Request a new desktop app

Request a new desktop app

  1. Go to the following URL:
    You must be connected directly to the 
    BlackBerry AtHoc
     network or connected through a VPN to access the link.
  2. In the 
    Contact Information
     section, enter your full name and email address. You will receive an email when the new desktop app is available.
  3. In the 
    Client Information
     section, complete the following fields:
    • Client Name
      : Required. Enter the name of the organization. The client name appears in the list when running the installer manually. The client name is not an installation parameter.
    • Client Edition
      : Required. There are three generic editions: 
      AtHoc
      Consumer (for non-commercial, non-government use), 
      AtHoc
      Corp (for commercial customers), and 
      AtHoc
      Gov (for military and government customers). Most requests should use one of these generic editions. Other editions have specific customizations such as the ability to choose from several organizations during installation.
    • Client Version
      : Required. Always choose the newest version unless there is a reason to choose an older one.
    • Base URL
      : Required.
    • Provider ID
      : Required.
  4. In the 
    Client Information
     section, select 
    Yes
     or 
    No
     for each of the following required options:
    • RunAfterInstall
    • Silent: Select 
      Yes
       when using the 
      run.bat
       file to install the desktop client.
    • MandateSSL
    • ValidateCert
    • UninstallOption
    • Audio
    For more information about these options, see Run.bat.
    There is only one option to select for the 
    VPS
     field: Single. This means that only one organization appears in the organization list during installation when you run the installer manually.
  5. In the 
    Additional customizations
     section, select from the following options:
    • VPSList Header
      : (Optional): Enter text that appears above the organization list on the organization dialog that appears during manual installation. The default is no text.
    • Connection instructions
      : (Optional): Enter text that appears above the organization list on the organization dialog that appears during manual installation. The default is “Please select your system from the list below:”
    • Manual Selection
      : The default is No. Select 
      Yes
       to make a button appear on the organization dialog that allows the user to enter the base URL and organization ID during installation.
    • Schedule Reboot
      : The default is No. Select 
      Yes
       to configure the installer to schedule a reboot of the machine after installation.
  6. Click 
    Submit
    .
For more information about the desktop app installation options, see: