Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. IIM Health Monitoring Installation and Configuration Guide
  5. BlackBerry AtHoc alert template IIM error notifications
  6. Verify the installation

Verify the installation

  1. Open Windows Performance Monitor in the IIM.
  2. Search for and start the
    Performance Monitor
     program in Windows.
  3. In the
    Performance Monitor
    , navigate to
    Performance
     >
    Monitoring Tools
     >
    Performance Monitor
    .
  4. Click
    Add
     and add all performance counters in the
    IIM Monitoring
     section.
  5. To simulate a service error, do the following:
    1. Navigate to the following path:
      C:\Program Files\capnode\iimm
      .
    2. Open the
      IIMAgent XML
       document and see the services specified in the configuration file. The services are mentioned in the <Service(n)> tag, where ‘n' stands for a numeric value. For example, <Service1>.
    3. Navigate to the
      Performance Services
       and stop one of the services mentioned in the XML configuration file.
    4. Check the performance monitor. It should increment the
      IIM_SERVICE_ERROR
       counter by one, as one service mentioned in the XML configuration file is not running. You can also stop other services mentioned in the configuration file. When you restart those services the counter decrements accordingly. It takes around 40 to 50 seconds to appear in the performance monitor.
    5. Check if the value of the
      IIM_SERVICE_ERROR
       count is equal to the number of services which are present in the XML configuration file and if they are not running.
    6. The
      IIM_JAVA_ERROR
       counter is updated if there is any problem with the Java setup on the IIM machine. The value of the counter is 0 if Java functions successfully on the machine. If there is a problem, the counter increments to 1.
  6. In the BlackBerry AtHoc management system, check the alerts in Sent Alerts.
  7. Check the email that is sent in service error and Java error templates. A BlackBerry AtHoc alert is sent only once per error. The alert is sent again, if the error is resolved or found.