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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. IIM Health Monitoring Installation and Configuration Guide
  5. BlackBerry AtHoc alert template IIM error notifications
  6. Verify the performance counters installation

Verify the performance counters installation

  1. Log in to IIM.
  2. Click 
    Start
     and search for the Performance Monitor program in Windows.
  3. Open the 
    Performance Monitor
    .
  4. Navigate to 
    Performance
     > 
    Monitoring Tools
    .
  5. Click 
    Performance Monitor
    .
  6. Click The Delete icon, to remove the default services running in the Performance Monitor program.
  7. Click The View Log Data icon.
  8. On the 
    Performance Monitor Properties
     window, click the 
    Graph
     tab.
  9. In the 
    Vertical scale
     section, set 
    Maximum
     to 
    10
    .
  10. Click 
    OK
    .
  11. Click The Add icon.
  12. On the 
    Add counters
     screen, double-click 
    IIM.Monitoring
    . All the monitors are selected.
  13. Click 
    Add
    . The added counters appear on the right side of the window.
  14. Click 
    OK
    . The counters are added to the Performance Monitor graph.
    If the IIM is able to poll the configured BlackBerry AtHoc management system, the 
    RAW_NUM_CONT_POLL_FAIL
     counter shows zero.
  15. To simulate a network failure, do one of the following:
    • If you have physical access to the IIM, remove the IIM network cord. This results in a polling failure as IIM is unable to poll the BlackBerry AtHoc management system.
    • Map an incorrect IP for the BlackBerry AtHoc host name in the IIM 
      etc/hosts
       file.
  16. Check the performance monitor. The performance monitor should show a non-zero count for the 
    RAW_NUM_CONT_POLL_FAIL
     Windows Performance Counter. It can take 60 to 90 seconds for the counter to update. If the network failure persists, the counter value will keep incrementing.
  17. Connect the network again and check the IIM logs to see if IIM is able to poll BlackBerry AtHoc successfully. If the connection is restored, the 
    RAW_NUM_CONT_POLL_FAIL
     Windows counter is reset to zero.
  18. Upon successful posting to the BlackBerry AtHoc management system, a relay gets closed and the led light glows, indicating that the alert was sent successfully.
  19. Repeat steps 11 to 14 several times.