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  4. IIM Health Monitoring Installation and Configuration Guide
  5. Overview

Overview

The IIM is dependent on a variety of factors to ensure reliable operation. It is connected to a power, a data network, and a third-party hardware by serial, analog audio, and a digital input-output interface. The IIM CapCon Java-based SaaS is dependent on an operational Java Runtime Environment (JRE). If any of these connections or dependencies fail, the operation of the IIM may be compromised.
The IIM Health Management Agent SaaS is isolated from the JRE and CapCon software. Using Windows Performance Counters, the IIM Agent can be configured to monitor these internal and external dependencies.
There are three ways that the IIM Agent can be used to provide a user of the BlackBerry AtHoc Alerts system of faults that may prevent the proper operation of the IIM.
  1. BlackBerry AtHoc Alerts organization homepage error indication.
  2. BlackBerry AtHoc Alerts SDK Alert Template error notification.
  3. SolarWinds® Server and Application monitoring and notification.
This document describes how to install all Windows Performance Counters and IIM Agent as a service and how to configure the indication and notification methods.