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  2. BlackBerry UEM 12.10
  3. Configuration
  4. Monitoring BlackBerry UEM using SNMP tools
  5. Using SNMP to monitor components

Using SNMP to monitor components

To monitor the following components using SNMP, you must configure the settings in the
BlackBerry UEM
 management console:
  • BlackBerry UEM Core
  • BlackBerry Secure Connect Plus
  • BlackBerry Secure Gateway
The
BlackBerry UEM Core
 consists of several subcomponents responsible for managing devices.
BlackBerry Secure Connect Plus
 provides a secure IP tunnel between work space apps on
BlackBerry 10
,
KNOX Workspace
, and
Android
 devices that have a work profile and your organization's network.
BlackBerry Secure Gateway
 provides a secure connection for
iOS
 devices to your organization's mail server through the
BlackBerry Infrastructure
.

Configure SNMP to monitor components

To use SNMP to monitor the
BlackBerry UEM Core
,
BlackBerry Secure Connect Plus
,
BlackBerry Secure Gateway
, or
BlackBerry Cloud Connector
, you must configure the settings in the management console.
  1. On the menu bar, click
    Settings > Infrastructure > SNMP
    .
  2. Expand
    Global settings
     and select the
    Enable SNMP monitoring
     check box.
  3. In the
    Community
     field, replace the default by typing a new community name.
  4. In the IP address field, type the IPv4 UDP address for the server where the trap management tool is installed.
  5. In the
    Port
     field, type the port number for the trap management tool. By default, the port number is 1620.
  6. Click
    Save
    .
  7. Expand each
    BlackBerry UEM
     instance name. If necessary, you can change the port numbers that you want
    BlackBerry UEM
     to use to listen for SNMP data requests. The following port numbers are assigned by default:
    • BlackBerry UEM Core
      : 1610
    • BlackBerry Secure Connect Plus
      : 1611
    • BlackBerry Secure Gateway
      : 1612
    • BlackBerry Cloud Connector
      : 1613
      To change the port number for the
      BlackBerry Cloud Connector
      , you need to edit the value of
      com.rim.platform.mdm.zed.snmp.monitoring.udpport
       in the
      BlackBerry UEM
       database.
  8. Click
    Save
    .
Complete one of the following tasks:
  • If you enable monitoring for the
    BlackBerry UEM Core
    , in the
    Windows
     Services, restart the
    BlackBerry UEM - UEM Core
     service.
  • If you enable monitoring for
    BlackBerry Secure Connect Plus
    , in the
    Windows
     Services, restart
    BlackBerry UEM - BlackBerry Secure Connect Plus
     service.
  • If you enable monitoring for
    BlackBerry Secure Gateway
    , in the
    Windows
     Services, restart
    BlackBerry UEM - BlackBerry Secure Gateway
     service.
  • If you enable monitoring for
    BlackBerry Cloud Connector
    , in the
    Windows
     Services, restart
    BlackBerry UEM - BlackBerry Cloud Connector
     service.