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  1. BlackBerry Docs
  2. BlackBerry UEM 12.10
  3. Configuration
  4. Migrating users, devices, groups, and other data from a source server
  5. Migrate devices from a source server

Migrate devices from a source server

After you migrate users from the source server to the destination
BlackBerry UEM
, you can migrate their devices. The devices move from the source server to the destination
BlackBerry UEM
 and are no longer in the source after the migration.
  • Before you migrate devices, verify that the appropriate policies and entitlements are assigned to the users that you've migrated.
  • For migrations from
    BlackBerry UEM
    and
    BES10
    , notify
    iOS
     device users that they must open the
    BlackBerry UEM Client
     to start the migration to
    BlackBerry UEM
     and that they must keep the
    BlackBerry UEM Client
     open until the migration is complete.
  1. On the menu bar, click
    Settings > Migration > Devices
    .
  2. On the
    Migrate devices
     screen, if the source is a
    Good Control
     (standalone) configuration, click
    Refresh cache
    .
    The cache can take approximately 10 minutes for each 1000 devices to populate.
    BlackBerry UEM
     caches the device data to speed searching capabilities, but the device data is migrated directly from the source. Refreshing the cache is mandatory only for the first set of device migration and optional afterward.
  3. Click
    Next
    .
  4. Select the devices to migrate.
    For
    Good Control
     migrations, only the first 20,000 devices are displayed. Search on the user name or email address to locate specific users that may not be in the first 20,000. Selecting all selects only those devices on the first page. Set the page size for the number of devices that you want to select.
    You may see fewer line items than number of devices because the cache is displayed by user and some users may have more than one device.
    For
    Good Control
     migrations, if changes are made in the source after the cache is refreshed, those changes are not reflected in the cache data displayed. You should not make changes to the source server during migration, but if you do, refresh the cache periodically.
  5. Click
    Preview
    .
  6. Click
    Migrate
    .
  7. To view the status of the devices being migrated, click
    Migration
     >
    Status
    .
    To determine which
    BlackBerry Dynamics
     apps have been migrated, run the container activity report on
    Good Control
    .
    Make sure that the
    Good Control
     configuration remains running until all of the users' authentication delegate apps have completed migration, even if all devices are migrated.