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  5. Considerations: Migrating users from a source server

Considerations: Migrating users from a source server

Keep the following things in mind when you migrate users to a destination 
BlackBerry UEM
:
Item
Considerations
Maximum number to migrate
You can migrate a maximum of 1000 users at a time from a source. 
If the destination is a 
BlackBerry UEM
 database that has been upgraded from a 
BES5
 database, you can migrate a maximum of 300 users at a time. 
If you select more than the maximum number of users, only the maximum number are migrated to the destination 
BlackBerry UEM
. The remaining users are skipped. Repeat the migration process as many times as necessary to migrate all the users from the source server.
If 
BlackBerry UEM
 times out while migrating 1000 users, try migrating fewer users.
Email address
  • Users must have an email address before they can be migrated.
  • You cannot migrate a user who already uses the same email address in the destination 
    BlackBerry UEM
    . These users do not appear in the list of users to migrate.
  • If two users in the source have the same email address, only one user is displayed on the Migrate users screen.
  • If two users in the source have the same email address, the user information displayed on the Migrate devices screen could be the information for either of the users.
Device
  • If a user in the source has both a 
    BlackBerry 10
     device and an 
    iOS
     or 
    Android
     device, and the devices use the same email address with different usernames, some of the devices are not migrated.
  • After migration, if a user had a 
    BlackBerry 10
     device and an 
    iOS
    , 
    Android
    , 
    Windows
    , or 
    macOS
     device, the user must use the same login information for 
    BlackBerry UEM Self-Service
     that they used for 
    BES10 Self-Service
    , 
    BES12 Self-Service
    , or 
    BlackBerry UEM Self-Service
     before migration.
Password
After migration, local users must change their password after they log in to 
BlackBerry UEM Self-Service
 for the first time. Users who did not have permission to access 
BES12 Self-Service
 or 
BlackBerry UEM Self-Service
 before migration are not automatically granted permission after migration.
Groups
You can filter users with no group assignment to include this set of users for a migration.
Good Dynamics
You can migrate users that have 
Good Dynamics
 profiles assigned to them.