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Redirecting devices that are not activated on
BlackBerry UEM

If
Cisco Identity Services Engine
(ISE) identifies a device that is trying to access the work network (
Wi-Fi
or VPN), and the device is not activated on
BlackBerry UEM
,
Cisco ISE
opens an enrollment page in the device browser that redirects the user to the
BlackBerry UEM Self-Service
console.
The user requires a
BlackBerry UEM
user account to log in to
BlackBerry UEM Self-Service
and activate the device. Instruct users to contact the
BlackBerry UEM
administrator if
Cisco ISE
directs them to the enrollment page.
For more information about adding and activating user accounts, see the Administration content.
If a user's device was previously activated with
BlackBerry UEM
then deactivated, the user is not redirected to
BlackBerry UEM Self-Service
when the user tries to access the work network from the device. To resolve this issue, when you remove a device from
BlackBerry UEM
, delete the data for that device from
Cisco ISE
.