- Getting started
- Changing BlackBerry UEM certificates
- Configuring BlackBerry UEM to send data through a proxy server
- Configuring connections through internal proxy servers
- Connecting to your company directories
- Connecting to an SMTP server to send email notifications
- Configuring single sign-on for BlackBerry UEM
- Obtaining an APNs certificate to manage iOS and macOS devices
- Controlling which devices can access Exchange ActiveSync
- Connecting BlackBerry UEM to Microsoft Azure
- Configuring BlackBerry UEM to support Android Enterprise devices
- Add an E-FOTA license
- Manage attestation for Samsung KNOX devices
- Manage attestation for Android devices and BlackBerry Dynamics apps using SafetyNet
- Manage attestation for Windows 10 devices
- Configuring BlackBerry UEM for DEP
- Setting up BlackBerry UEM Self-Service for users
- Configuring high availability for a BlackBerry UEM domain
- High availability for the components that manage BlackBerry OS devices
- Architecture: High availability for BlackBerry UEM
- Load-balancing data for BlackBerry 10 devices
- High availability and the BlackBerry Connectivity Node
- How BlackBerry UEM evaluates the health of components
- Install an additional BlackBerry UEM instance
- Configuring high availability for the management console
- Configuring database high availability using database mirroring
- Database high availability for components that manage BlackBerry OS devices
- Steps to configure database mirroring
- System requirements: Database mirroring
- Prerequisites: Configuring database mirroring
- Create and configure the mirror database
- Connect BlackBerry UEM to the mirror database
- Configuring a new mirror database
- Configuring TLS/SSL connections to Exchange ActiveSync when you enable the BlackBerry Secure Gateway
- Simplifying Windows 10 activations
- Migrating users, devices, groups, and other data from a source server
- Prerequisites: Migrating users, devices, groups, and other data from a source server
- Connect to a source server
- Considerations: Migrating IT policies, profiles, and groups from a source server
- Migrate IT policies, profiles, and groups from a source server
- Complete policy and profile migration from Good Control to BlackBerry UEM
- Considerations: Migrating users from a source server
- Migrate users from a source server
- Considerations: Migrating devices from a source server
- Migrate devices from a source server
- Migrating DEP devices
- Configuring BlackBerry UEM to support BlackBerry Dynamics apps
- Integrating BlackBerry UEM with Cisco ISE
- Requirements: Integrating BlackBerry UEM with Cisco ISE
- Create an administrator account that Cisco ISE can use
- Add the BlackBerry Web Services certificate to the Cisco ISE certificate store
- Connect BlackBerry UEM to Cisco ISE
- Example: Authorization policy rules for BlackBerry UEM
- Managing network access and device controls using Cisco ISE
- Monitoring BlackBerry UEM using SNMP tools
Troubleshooting APNs
This section helps you troubleshoot APNs issues.
The APNs certificate does not match the CSR. Provide the correct APNs file
(.pem) or submit a new CSR.
Description
You may receive an error message when you try to register the APNs certificate
if you did not upload the most recently signed CSR file from
BlackBerry
to the Apple
Push Certificates Portal.Possible solution
If you downloaded multiple CSR files from
BlackBerry
, only the last one that you downloaded is valid. If you know
which CSR is the most recent, return to the Apple
Push Certificates Portal and upload it. If you are not sure which CSR is the most
recent, obtain a new one from BlackBerry
, then return to the Apple
Push Certificates Portal and upload it.I get "The system encountered an error" when I try to obtain a signed
CSR
Description
When you try to obtain a
signed CSR, you get the following error: "The system encountered an error. Try
again."
Possible solution
Visit kb to read article KB37266.
I cannot activate iOS
or macOS devices
iOS
or macOS
devicesPossible cause
If you are unable to activate
iOS
or macOS
devices, the APNs certificate may not be registered
correctly.Possible solution
Perform one or more of the following actions:
- In the administration console, on the menu bar, clickSettings > External integration > Apple Push Notification. Verify that the APNs certificate status is "Installed." If the status is not correct, try to register the APNs certificate again.
- ClickTest APNS certificateto test the connection betweenBlackBerry UEMand the APNs server.
- If necessary, obtain a new signed CSR fromBlackBerryand a new APNs certificate.