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  3. BlackBerry UEM Installation and Upgrade
  4. Preinstallation and preupgrade checklist

Preinstallation and preupgrade checklist

Verify that the following requirements are met before you install 
BlackBerry UEM
 version 12.10. 
Read Supported upgrade environments to review upgrade paths to 
BlackBerry UEM
 version 12.10.
You can download the 
BlackBerry UEM
 software after logging into 
myAccount
.
For more information about configuring 
BlackBerry UEM
, see the Configuration content.
When you verify requirements in this document, see the Compatibility matrix.
You can use the 
BlackBerry UEM
 Readiness Tool to check system requirements before you run the 
BlackBerry UEM
 setup application. The 
BlackBerry UEM
 Readiness Tool is included with the BlackBerry UEM software. You can also download the tool separately from 
myAccount
.

Minimum requirements for installing 
BlackBerry UEM
 

The following requirements apply when you need to configure computers or devices to support 
BlackBerry UEM
 in your organization.
Complete
Requirement
  • Verify that your computer is running an operating system that supports 
    BlackBerry UEM
    .
  • Verify that you have installed 
    JRE
     8 on the servers where you will install 
    BlackBerry UEM
    , and that you have an environment variable that points to its location. For more information about supported JRE versions, see the Compatibility matrix.
  • Verify that your computer is running 
    Windows PowerShell
     2.0 or later for the following:
    • RRAS for 
      BlackBerry Secure Connect Plus
       setup during the 
      BlackBerry UEM
       installation
    • Exchange ActiveSync
       gatekeeping (optional).
  • Verify that you have a mail server that supports 
    BlackBerry UEM
    .
  • Verify that the 
    Exchange ActiveSync
     version meets the minimum requirements.
  • Verify that you have 
    Microsoft Exchange Server
     2010 or later if you plan to enable 
    Exchange ActiveSync
     gatekeeping on the mail server.
  • Verify that you have one of the following company directories:
    • Microsoft Active Directory
       and users with 
      Microsoft Active Directory
       accounts
    • LDAP with anonymous authentication or simple bind authentication, with or without SSL
  • Verify that your database server has a supported database management system.
  • Verify that the TCP/IP network protocols are turned on for your 
    BlackBerry UEM
     database.
  • Verify that you have DNS support for resolving IP addresses into host names.
  • If you have VPN hardware in your environment, verify that you have one of the following:
    • IPSec VPN hardware
    • SSL VPN hardware
  • If you have a remote 
    BlackBerry Router
     instance or TCP proxy server in your organization, verify that you have a supported operating system.
  • Verify that you have a supported browser on the computers that host the 
    BlackBerry UEM
     management console.
  • Verify that you configure the following settings to support browser access:
    • Support for 
      JavaScript
    • Cookies turned on
    • Support for TLS
    • The SSL certificate is installed to permit trusted connections to the consoles 
  • Verify that you have supported mobile operating systems for 
    BlackBerry 10
    , 
    iOS
    , 
    macOS
    , 
    Android
    , and 
    Windows
     devices. 
  • If you are upgrading to 
    BlackBerry UEM
    , ensure that all instances are upgraded to 
    BlackBerry UEM
     version 12.8 or 12.9. If the instances are upgraded to 12.8, the environment must be synchronized before the upgrade to 12.10.