Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.10
  3. BlackBerry UEM Installation and Upgrade
  4. Installation and upgrade
  5. Installing or upgrading the BlackBerry UEM software
  6. Upgrade BlackBerry UEM version 12.8 and later to BlackBerry UEM version 12.10

Upgrade 
BlackBerry UEM
 version 12.8 and later to 
BlackBerry UEM
 version 12.10

If you are upgrading multiple instances of 
BlackBerry UEM
, see Upgrade a domain that consists of multiple instances of BlackBerry UEM.
  1. Log in to the computer using the service account that runs the 
    BlackBerry UEM
     services.
  2. Copy the 
    BlackBerry UEM
     installation files to the computer and extract the contents to a folder.
    Do not copy used installation files from another computer. You must re-extract the installation files on each computer.
  3. Navigate to 
    <extracted_folder>
    .
  4. In the 
    BlackBerry UEM
     installation files, double-click 
    setup.exe
    . 
    If a 
    Windows
     message appears and requests permission for setup.exe to make changes to the computer, click 
    Yes
    .
  5. In the 
    Language selection
     dialog box, select your language.
  6. Click 
    OK
    .
  7. In the 
    BlackBerry UEM
     setup application screen, click 
    Next
     to start the upgrade process.
  8. In the 
    License agreement
     dialog box, perform the following actions:
    1. Select your country or region.
    2. Read the license agreement. To accept the license agreement, select 
      I accept the terms of the license agreement
      .
    3. Click 
      Next
      .
  9. In the 
    Installation requirements
     dialog box, you can check to see if your computer has met the requirements to install 
    BlackBerry UEM
    . Click 
    Next
    .
    The setup application may display a warning that indicates that 
    Microsoft .NET Framework
     4.5 is not installed. You can ignore this warning and proceed with the installation. The setup application will automatically install 
    Microsoft .NET Framework
     4.5 for you if it is not detected on your computer. If a later version of 
    Microsoft .NET Framework
     is already installed, the 
    BlackBerry UEM
     setup application does not install 
    Microsoft .NET Framework
     4.5.
  10. In the 
    Service account
     dialog box, type the 
    Windows
     password and click 
    Next
    .
  11. In the 
    Installation summary
     dialog box, click 
    Install
    .
  12. When the upgrade process completes, click 
    Next
    , then 
    Close
    .