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  2. BlackBerry UEM 12.10
  3. BlackBerry UEM Installation and Upgrade
  4. Installation and upgrade
  5. Prerequisites: Installing or upgrading the BlackBerry UEM software

Prerequisites: Installing or upgrading the 
BlackBerry UEM
 software

For installation and upgrade:
  • Verify that you opened the necessary ports on your organization's firewall.
  • Verify that you installed all required third-party applications. As of version 12.10, JRE is not installed with 
    BlackBerry UEM
    .  
  • Ensure that 
    Windows
     is up to date and that you perform any reboot required for the update.
  • If you perform the installation or upgrade process on a computer that has more than one NIC, verify that the production NIC is first in the bind order in the 
    Windows
     network settings.
  • If your organization uses a proxy server for Internet access, verify that you have the computer name, port number, and credentials for the proxy server.
  • When you run the setup application, use only standard characters to specify values. Unicode characters are not supported.
  • If a 
    Windows
     host operating system is configured in a workgroup instead of a domain, verify that you configured the primary DNS suffix. For information on configuring the primary DNS suffix, visit the Microsoft support website.
  • If you plan to install 
    BlackBerry UEM
     in a DMZ, read Installing BlackBerry UEM in a DMZ.
  • If you plan to use an existing 
    Microsoft SQL Server
     to host the 
    BlackBerry UEM
     database, ensure that the no count setting for the 
    SQL Server
     is disabled.
For upgrade only:
  • Verify that the 
    BlackBerry UEM
     service account has local administrator permissions on each computer.
  • Do not add any files to the folder that contains the 
    BlackBerry UEM
     installation files. The setup application removes these files during the upgrade.
  • Perpetual licenses are issued for specific versions of 
    BlackBerry UEM
     and are not compatible with later versions. If perpetual licenses are covered by a valid support contract, automatic version updates are supported.
  • The 
    Microsoft SQL Server
     account must have dbo as its default schema. 
  • If your organization uses 
    Apple
     VPP accounts, after you upgrade you must generate a new .vpp token file and edit your 
    Apple
     VPP account information at Apps > iOS App licenses.