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  2. BlackBerry UEM 12.10
  3. BlackBerry UEM Installation and Upgrade
  4. Installation and upgrade
  5. Installing or upgrading the BlackBerry UEM software
  6. Install a new BlackBerry UEM instance

Install a new 
BlackBerry UEM
 instance

When you run the setup application, use only standard characters to specify values. Unicode characters are not supported.
If you want to install the device connectivity components only (also known as the 
BlackBerry Connectivity Node
), see Creating server groups and installing BlackBerry Connectivity Node instances.
  • If you install 
    BlackBerry UEM
     behind a firewall, it cannot connect to the 
    BlackBerry Infrastructure
     until you configure the proxy server. 
    BlackBerry UEM
     prompts you the first time you log in to the 
    BlackBerry UEM
     management console.
  • Installing 
    BlackBerry UEM
     to a mapped network drive is not supported. 
Do not add any files to the folder that contains the 
BlackBerry UEM
 installation files. The setup application deletes these files when you reinstall or upgrade 
BlackBerry UEM
.
  1. Log in to the computer that you want to install 
    BlackBerry UEM
     on using the service account.
  2. Copy the 
    BlackBerry UEM
     installation files to the computer and extract the contents to a folder.
    Do not copy used installation files from another computer. You must re-extract the installation files on each computer.
  3. In the 
    BlackBerry UEM
     installation folder, double-click 
    Setup.exe
    . If a 
    Windows
     message appears and requests permission for Setup.exe to make changes to the computer, click 
    Yes
    .
  4. In the 
    Language selection
     dialog box, select your language.
  5. Click 
    OK
    .
  6. In the 
    BlackBerry UEM
     setup application screen, click 
    Next
    .
  7. In the 
    License agreement
     dialog box, perform the following actions: 
    1. Select your country or region.
    2. Read the license agreement. To accept the license agreement, select 
      I accept the terms of the license agreement
      .
    3. Click 
      Next
      .
  8. In the 
    Component selection
     dialog box, check the boxes for the components you want to install on the computer. Click 
    Next
    .
    For information about the components, see the Planning content. If you want to install the device connectivity components only (also known as the 
    BlackBerry Connectivity Node
    ), see Creating server groups and installing BlackBerry Connectivity Node instances.
  9. In the 
    Installation requirements
     dialog box, you can check to see if your computer has met the requirements to install 
    BlackBerry UEM
    . Click 
    Next
    .
    The setup application may display a warning that indicates that 
    Microsoft .NET Framework
     4.5 is not installed. You can ignore this warning and proceed with the installation. The setup application will automatically install 
    Microsoft .NET Framework
     4.5 for you if it is not detected on your computer. If a later version of 
    Microsoft .NET Framework
     is already installed, the 
    BlackBerry UEM
     setup application does not install 
    Microsoft .NET Framework
     4.5.
  10. In the 
    Setup type
     dialog box, select 
    Create a BlackBerry UEM database
    , and then perform one of the following actions:
    • Select 
      Install and use Microsoft SQL Server 2016 Express SP1 on this computer
       if you do not have 
      Microsoft SQL Server
       installed.
    • If you already have a supported version of 
      Microsoft SQL Server
       installed, select 
      Use an existing Microsoft SQL Server instance in your organization's environment
      .
     You can install the database server on the same computer or use an existing database server in your organization's environment (local or remote). 
  11. Click 
    Next
    .
  12. If you selected 
    Use an existing Microsoft SQL Server instance in your organization's environment
    , in the 
    BlackBerry UEM database
     dialog box, fill out the fields:
    1. In the 
      Microsoft SQL Server name
       field, type the name of the computer that hosts the database server.
    2.  In the 
      Database name
       field, type a name for the new database. 
    3. If you configured the database server to use static ports, select the 
      Static
       option. If the static port number is not 1433, in the 
      Port
       field, type the port number. 
    4. By default, the setup application uses 
      Windows
       authentication to connect to the existing database. If you select 
      Microsoft SQL Server authentication
      , specify a 
      Windows
       account that has access to the 
      Microsoft SQL Server
      . 
    5. Click 
      Next
      . 
  13. In the 
    BlackBerry UEM configuration
     dialog box, click 
    Next
     to confirm the 
    BlackBerry UEM
     host and domain names. 
  14. In the 
    Folder locations
     dialog box, perform the following actions:
    1.  Specify the location of the installation folder and log file folder.
    2. If you receive a message saying there is not enough space remaining, create extra space to install 
      BlackBerry UEM
       on your computer. 
    3. If you receive a message asking you to create the installation and log file folder locations, click 
      Yes
      .
  15. Click 
    Next
    .
  16. In the 
    Service account
     dialog box, type the 
    Windows
     password and click 
    Next
    .
  17. In the 
    Installation summary
     dialog box, click 
    Install
     to install 
    BlackBerry UEM
    .
  18. In the 
    Installing 
    dialog box, click 
    Next
     when the installation is complete.
  19. In the 
    Console addresses
     dialog box, perform one of the following actions:
    • Click 
      Close
       if you do not want to export your console addresses to a file.
    • Select the 
      Export the console addresses to a file
       check box and save the file on your computer. Click 
      Close
      .
  • You can install more than one 
    BlackBerry UEM
     instance in the domain to create a high availability configuration that minimizes service interruptions for device users. For more information about high availability,  
  • If you want to configure 
    BlackBerry UEM
     to use a proxy server, 
  • Do not create a shared folder within the installation folder after you install 
    BlackBerry UEM
    . If you reinstall or upgrade 
    BlackBerry UEM
    , all of the files and folders in the installation folder are deleted, including the shared folder.
  • If an error message for RRAS appears in the Server Manager window, you can disregard it.