- Preinstallation and preupgrade checklist
- Installation and upgrade
- Steps to install BlackBerry UEM
- Supported upgrade environments
- Steps to upgrade BlackBerry UEM version 12.8 or later to BlackBerry UEM version 12.10
- Port requirements
- Preinstallation and preupgrade tasks
- Configure permissions for the service account
- Set an environment variable for the Java location
- Configuring connections for the BlackBerry UEM database
- Backing up the databases
- Creating or upgrading a BlackBerry UEM database using CreateDB
- Performing a test upgrade of the BlackBerry UEM and BlackBerry Control databases
- BlackBerry UEM Readiness Tool
- Configuring database high availability using Microsoft SQL Server AlwaysOn
- Prerequisites: Installing or upgrading the BlackBerry UEM software
- Installing or upgrading the BlackBerry UEM software
- Install a new BlackBerry UEM instance
- Upgrade BlackBerry UEM version 12.8 and later to BlackBerry UEM version 12.10
- Upgrade a domain that consists of multiple instances of BlackBerry UEM
- Install or upgrade BlackBerry UEM using the command prompt window
- Install the BlackBerry UEM components on separate computers using the command prompt window
- Installing BlackBerry UEM in a DMZ
- Creating server groups and installing BlackBerry Connectivity Node instances
- Installing a standalone BlackBerry Router
- Logging in to BlackBerry UEM for the first time
- Removing the BlackBerry UEM software
- Removing the BlackBerry Connectivity Node software
- Troubleshooting BlackBerry UEM installation or upgrade
- Additional information
- BlackBerry Docs
- BlackBerry UEM 12.10
- BlackBerry UEM Installation and Upgrade
- Installation and upgrade
- Troubleshooting BlackBerry UEM installation or upgrade
Troubleshooting BlackBerry UEM installation or upgrade
BlackBerry UEM
installation or upgradeIn some cases you might need to troubleshoot a
BlackBerry UEM
installation or upgrade issue. Some isolated cases may require you to return to the previous version of the software and then retry the upgrade. The approach to take depends on the current state of your environment and the BlackBerry UEM
software versions involved in the upgrade.For detailed information about troubleshooting
BlackBerry UEM
installation and upgrade, visit support.blackberry.com/kb to read article 49655.