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  4. Telephony Alerting System Installation and Configuration Guide
  5. Configure the TAS plug-in
  6. Caller ID and call back number

Caller ID and call back number

Plug-in Key:
 
nds.plugins.ucmtas.account
  • <ANI>
    : The caller ID is the number that the customer wants to display on the end-users phone screen as caller ID. This caller ID is specified as Automatic Number Identifier (ANI) in the configuration.
  • <DID>
    : The call back number is used by end-users to retrieve the alert. This number is left in their voice mail and is specified by Direct Inward Dialing (DID) in the configuration. The DID number should be the same across all systems. For example, use one DID number per farm level setup.
The default configuration is at the account level, but you can override the ANI for each organization (VPS). The following image shows an example of the default configuration: 
Default ANI and DID configuration
To configure different caller ID numbers for each organization, complete the following steps:
  1. Expand the 
    nds.plugins.ucmtas.account
     key and open a non-default account.
  2. Add a 
    <vpsList>
     with a 
    <vpsid>
     attribute for each organization: 
    <VpsList>
 <Vps>
  <VpsId>6-digit VPS ID</VpsId>
  <ANI>Caller ID phone number</ANI>
 </Vps>
 <Vps>
  <VpsId>111330</VpsId>
  <ANI>1800111330</ANI>
 </Vps>
</VpsList>
    The following image shows configuration using a non-default account customized for additional organizations: 
    Caller ID configuration using a non-default account customized for additional organizations
  3. Click 
    Update
     to save your changes.
  4. Expand the 
    nds.plugins.ucmtas
     key and open the same non-default account. 
    The non-default account in the nds.plugins.ucmtas key
  5. Change the value of 
    <UseANIperAccount>
     tag to “true”.
  6. Click 
    Update
    .