Configure multilingual support for callback

Callback refers to the menu work flow a recipient follows when they reply to a voice message from a

BlackBerry AtHoc

alert. You can specify which locales are available for the Callback menu and in what order the languages are listed. There are audio .wav files for each aspect of the work flow and they are available in all of the languages that are support by

BlackBerry AtHoc

Cloud Services. In Callback settings, the first language automatically becomes the language for the top menu in the callback flow.

Go to the following folder on the application server:

AtHocENS\DeliveryServer\Plugins\AtHoc.Delivery.Plugin.UCM.TASx64\callback\

Check the locale directories to verify that the .wav files are in the folders. The file names range from 02—N9.

In the

AtHoc TelephonyService

folder, open the

CallbackConfig

file.

List each locale that you want to be available to callers, and in what order they should appear.

For example, your account needs to provide German, Dutch (Netherlands), and English language options, in the listed order. The configuration would look as follows:

<?xml version=”1.0” encoding=”UTF-8” standalone=”true”?>
<callbackLocales>de_DE nl_NL en_US</callbackLocales>

The following locales are supported:

Language	Locales
English	EN-US, EN-GB
French	FR-FR, FR-CA
Spanish	ES-ES, ES-Mex
German	DE-DE
Italian	IT-IT
Dutch	NL-NL
Russian	RU-RU
Korean	KO-KR
Portuguese	PT-BR
Chinese	ZH-CN
Japanese	JA-JP
Swedish	SV-SE

A maximum of 9 locales can be configured in the callback menu.

Save the file and restart the application server.

Section:

Configure the TAS plug-in