Cisco call manager set up

Resources: Some of the Call Manager resources must be created and made available for the 

TAS

 to be functional.  This is done by accessing the UCM Administration site on the UCM server.

Users: Users are necessary to enable the 

TAS

 to access the requisite UCM resources and connections. See the 

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NDS

 Installation and Configuration Guide

. In UCM 7.x, 8.x, or 10.5, users refer to Application Users. In UCM 4.x (with 

NDS

 1.1.x) users refer to simple users. Users require the following:

A user ID for each user defined to use the TSP configuration.
A password for each user defined to use the TSP configuration.
Cisco
 Telephony Integration (CTI) use enabled in UCM 8.x, 9.x, 10.x, 11.x or 12.x (up to 12.5), by adding the user to the Standard CTI Enabled group or modifying the roles so that the user has access to standard CTI use. In UCM 4.x, click 
Enable CTI Application Use
.
Devices such as CTI Ports and CTI Route Points that are created for TAS use must be associated to the user.

CTI Ports: 

TAS

 uses CTI Ports or CTI Lines to handle outgoing and incoming calls. CTI ports must be associated with the UCM users.

CTI Route Points: 

TAS

 uses CTI Route Points to manage incoming calls. Only one Route Point is required per 

NDS

 Server and it can be associated with the TSP user of your choice. Make sure to indicate the phone numbers for this Route Point in the 

TAS

 plug-in configuration. For more information, see Configure the TAS plug-in. 

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 CTI Route Points have the following characteristics:

They are members of the default device pool.
They have one directory number with no voice-mail and the standard presence group.
The maximum number of calls that a CTI Route Point can be set to is 10,000, but there is no requirement to do so.