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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. IPAWS Plug-in for NDS Installation and Configuration Guide
  5. Configure IPAWS in the BlackBerry AtHoc management system
  6. Configure BlackBerry AtHoc to receive alerts from external COGs
  7. Update the IPAWS alert template that notifies the operator

Update the IPAWS alert template that notifies the operator

In this section, you update the out of the box IPAWS COG to COG Alert Template that is triggered when a message from an outside (sender) COG arrives as an incoming alert. The template contains the custom placeholders that were previously created. When the template gets triggered, the placeholders are replaced by the contents of the CAP Payload XML from the sender COG. The alert is sent to the operator with the content of the message from the sender COG. For more information about creating alert templates in
BlackBerry AtHoc
, see the
BlackBerry AtHoc
 Manage Alert Templates User Guide
.
  1. Log in to
    BlackBerry AtHoc
     management system as an administrator.
  2. In the navigation bar, click
    Alerts
     >
    Alert Templates
    .
  3. Select the
    IPAWS COG to COG
     Alert Template.
  4. Optionally, in the
    Alert Template
     section, modify the name for the template. For example, IPAWS Alert.
  5. Optionally, modify the description of the alert template.
  6. Optionally, in the
    Content
     section, modify the
    Title
     to include any non-predefined content such as [[severity]]. The following predefined text is included the Title field, using the IPAWS custom placeholders: 
    CAP Exchange message from [[sender]] [[sent]]
  7. Optionally, modify the text in the
    Body
     field. The following text is predefined in the template: 
    [[msgType]] received with [[severity]] until [[expires]].
Headline: [[headline]]
Descripton: [[description]]
Instructions: [[instruction]]
Urgency: [[urgency]]
Category: [[category]]
Response Type: [[responseType]]
  8. In the
    Target Users
     section, use the
    By Groups
    ,
    By Users
    ,
    By Location
    , and
    By Advanced Query
     tabs to identify the end users who should receive the alert. These are typically operator users.
  9. Click the
    Select Personal Devices
     tab and then specify the appropriate devices on which operators receive alerts.
  10. Optionally, make selections in the other sections of the alert template.
  11. Click
    Save
    .
When you have finished creating the alert template, you are ready to configure the incoming alert.