Windows Start menu

The installer for the desktop app does not add anything to the Start menu. The desktop app creates a Start menu folder when it starts up. The default name is taken from the edition. For example, the AtHocGov client creates an “AtHocGov Desktop” generic Start menu folder. Each time the desktop app starts, it looks for the generic Start menu folder and creates it if it does not exist.

When the desktop app connects to an organization, it creates a custom Start menu folder with the organization name, attempts to move the shortcuts in the generic Start menu folder to the custom Start menu folder, and attempts to delete the generic Start menu folder. Selections in the Desktop App page in Settings affect the presence of some shortcuts. For more information, see Management system desktop app settings.

When the desktop app is stopped and restarted, in addition to the initial steps of creating the generic Start menu folder, the Start menu folder with the organization name is deleted and then re-created. Note that shortcuts created manually in the custom Start menu folder are deleted in this process.

After the desktop app connects, if the same shortcut is added to both of the Start menu folders, it will not be deleted in the above sequence (the Start menu folder with the organization name is not deleted and recreated at start up).